Introduction

While Binance's registration process itself is not complicated, mainland Chinese users may encounter various error messages and unusual situations during the actual process. Most of these issues follow recognizable patterns and have corresponding solutions.

This article compiles the most common errors mainland users face when registering on Binance, analyzes the causes, and provides solutions to help users complete registration smoothly.

1. Network-Related Errors

Error 1: "Network Connection Error" / "Network Error"

When it appears: Opening the registration page or clicking the registration button

Cause analysis:

  • The current network environment cannot connect to Binance servers properly
  • DNS resolution failure
  • Unstable network connection

Solutions:

  1. Check if your network connection is working (try opening other websites)
  2. Change DNS settings (use 1.1.1.1 or 8.8.8.8)
  3. Switch network environments (WiFi to mobile data or vice versa)
  4. Clear browser cache and refresh the page
  5. Use the Binance APP to register (the APP adapts better to different network environments)

Error 2: "Request Timeout" / "Request Timeout"

When it appears: After submitting registration information

Cause analysis:

  • Server response time is too long
  • Network transmission interruption
  • Server overload

Solutions:

  1. Wait 1-2 minutes and retry
  2. Don't immediately resubmit after a timeout (may cause duplicate requests)
  3. Check your email or messages first -- the verification code may have already been sent
  4. Switch browsers or try using the APP
  5. Avoid peak hours (such as during intense market volatility)

Error 3: "Page Cannot Load" / "HTTP 403"

When it appears: When visiting the Binance website

Cause analysis:

  • IP address temporarily restricted
  • Network configuration issues
  • Browser cache issues

Solutions:

  1. Clear browser cache and cookies
  2. Try using an incognito/private window
  3. Switch to a different browser
  4. Adjust your network environment
  5. Re-access through the Binance Chinese site exclusive link

2. Verification-Related Errors

Error 4: "Verification Code Failed to Send"

When it appears: After clicking the send verification code button

Cause analysis:

  • Incorrect phone number or email format
  • Sending frequency limit reached
  • Blocked by carrier or email service provider

Solutions:

  1. Verify that your phone number or email address is entered correctly
  2. Check if the country code is correct (+86)
  3. Wait 60 seconds before clicking send again
  4. If it's a phone number issue, try registering with an email instead
  5. Check if your phone has international SMS reception enabled

Error 5: "Invalid Code" / "Invalid Code"

When it appears: After entering the verification code

Cause analysis:

  • Verification code entered incorrectly (extra or missing digits)
  • Verification code has expired
  • Received multiple codes and used an old one

Solutions:

  1. Carefully check the verification code, making sure there are no extra spaces
  2. Use the most recently received verification code (when multiple were sent)
  3. If the code has expired, request a new one
  4. Pay attention to distinguishing between numbers and letters (such as 0 and O, 1 and l)

Error 6: "Slider Verification Failed"

When it appears: When completing the slider puzzle verification

Cause analysis:

  • Imprecise operation
  • Network latency causing verification data desynchronization
  • Browser incompatibility or extension interference

Solutions:

  1. Move the slider slowly and precisely
  2. Ensure network connection is stable
  3. Disable potentially interfering browser extensions (such as ad blockers)
  4. Try a different browser
  5. If using a touchpad is difficult, try using a mouse

3. Account-Related Errors

Error 7: "This Phone Number/Email Is Already Registered"

When it appears: When filling in registration information

Cause analysis:

  • The information was previously used to register a Binance account
  • The phone number may have been recycled from a previous user (carrier number recycling)

Solutions:

  1. Try using the "Forgot Password" feature to recover the previous account
  2. If you confirm it was your own previous registration, simply recover the password and log in
  3. If it's due to number recycling, contact Binance customer service to explain the situation
  4. Register a new account with a different phone number or email

Error 8: "Password Does Not Meet Requirements"

When it appears: When setting a password

Cause analysis:

  • Password does not meet Binance's complexity requirements

Password requirements:

  • At least 8 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number

Solutions:

  1. Ensure the password meets all requirements
  2. Don't use sequential characters (such as 123456, abcdef)
  3. Avoid common weak passwords
  4. Consider using a password manager to generate strong passwords

Error 9: "Account Restricted" / "Account Restricted"

When it appears: When attempting to log in after registration

Cause analysis:

  • System detected abnormal registration behavior
  • Risk control rules triggered
  • Possible association with a previously banned account

Solutions:

  1. Contact Binance online support to understand the specific reason
  2. Provide necessary identity verification documents
  3. Follow customer service instructions to complete the restriction removal process
  4. Avoid using automation tools or unusual network environments for registration

4. Region-Related Errors

Error 10: "Region Not Supported" / "Region Not Supported"

When it appears: During registration or login

Cause analysis:

  • The system determines the user's region based on IP address
  • Certain IP ranges may be flagged as restricted regions

Solutions:

  1. Check the IP address attribution of your current network environment
  2. Adjust network configuration and retry
  3. Make sure you are accessing the international version of Binance rather than a region-specific version
  4. Try entering through the Binance Chinese site exclusive link

Error 11: "Country/Region Selection Not Available"

When it appears: When selecting nationality during KYC verification

Cause analysis:

  • Specific regions may have temporary restrictions
  • System maintenance causing options to be temporarily unavailable

Solutions:

  1. Refresh the page and reselect
  2. Try on the APP (available options may differ between APP and web)
  3. Wait some time and retry
  4. If it persists, contact customer service

5. Device and Browser-Related Errors

Error 12: "Browser Not Supported" / "Browser Not Supported"

When it appears: When opening the registration page

Cause analysis:

  • Browser version is too old
  • Using an incompatible browser

Solutions:

  1. Update your browser to the latest version
  2. Use mainstream browsers like Chrome, Firefox, or Edge
  3. If encountering issues on a mobile browser, download the Binance APP to register

Error 13: "JavaScript Not Enabled"

When it appears: Page displays abnormally or features are non-functional

Solutions:

  1. Confirm JavaScript is enabled in browser settings
  2. Chrome: Settings -> Privacy and Security -> Site Settings -> JavaScript -> Enable
  3. Firefox: Type about:config in the address bar -> Search for javascript.enabled -> Ensure it is true

Error 14: "Cookies Blocked"

When it appears: Unable to maintain login state or information lost during registration

Solutions:

  1. Check browser cookie settings
  2. Add Binance domains to the cookie allow list
  3. Don't use "Always block cookies" mode
  4. Disable privacy extensions that may block cookies

6. KYC Verification-Related Errors

Error 15: "ID Photo Not Qualified"

When it appears: When uploading ID photos

Detailed requirements and solutions:

  1. Photos must be clear with all text information legible
  2. All four corners of the ID must be fully visible
  3. No obstructions, glare, or shadows
  4. Don't use re-photographed images (don't photograph IDs displayed on a screen)
  5. Photo format should be JPG/PNG, within the size limit
  6. Use the phone's rear camera in a well-lit environment

Error 16: "Facial Recognition Failed"

When it appears: During the KYC facial recognition step

Solutions:

  1. Ensure even, sufficient lighting on your face
  2. Remove hats, sunglasses, and face masks
  3. If wearing glasses, ensure no lens glare
  4. Follow the prompts to complete specified actions (blinking, turning head, etc.)
  5. Keep the phone steady with your face within the frame
  6. Operate in a quiet, stable environment
  7. Try a different device (different phones have different front camera quality)

7. Payment and Registration Promotion Related

Error 17: "Registration Link Invalid" / "Link Expired"

When it appears: When registering through a shared link or email link

Solutions:

  1. Re-enter the registration page through the Binance Chinese site exclusive link
  2. Ensure the link is complete and hasn't been truncated
  3. Don't use expired promotional links

8. Tips for Preventing Registration Errors

Pre-Registration Checklist

Before starting registration, check each item:

  • [ ] Network connection is stable
  • [ ] Browser is the latest version (Chrome recommended)
  • [ ] A valid phone number or email is ready
  • [ ] Password planned (meeting complexity requirements)
  • [ ] ID documents ready (for subsequent KYC)
  • [ ] Potentially interfering browser extensions disabled
  • [ ] Phone can normally receive SMS/email

During Registration

  1. Don't frequently refresh the page: May cause previously entered information to be lost
  2. Don't register in multiple windows simultaneously: May cause session conflicts
  3. Keep the network stable: Especially when submitting forms and receiving verification codes
  4. Record each step: If problems occur, it helps when describing issues to customer service

Post-Registration Confirmation Steps

  1. Confirm receipt of the registration success confirmation email
  2. Try logging in to verify the account is usable
  3. Immediately perform basic security setup
  4. Begin the KYC verification process

9. Where to Get Help

If the above solutions cannot resolve your problem, you can get help through the following channels:

Binance Online Support

  • Access through the customer service icon in the bottom right corner of the Binance APP or web version
  • Supports communication in Chinese
  • Available 24/7

Submit a Ticket

  • Submit a detailed problem ticket at the Binance Help Center
  • Include error screenshots and problem descriptions
  • Typically responds within 1-3 business days

Important Notes

  • Don't share account information publicly on social media
  • Don't trust any "registration on behalf of" services
  • Binance customer service will never proactively contact you to ask for passwords or verification codes
  • Be wary of scammers impersonating Binance customer service

Summary

Encountering errors during registration is normal, and most problems have established solutions. The key is to accurately identify the problem type based on the error message and then apply the appropriate fix. Network issues are the most common and can usually be resolved through DNS optimization or changing network environments. Verification code issues come next, and setting up multiple verification methods can effectively prevent them.

If this is your first time registering on a cryptocurrency exchange, it is recommended to carefully read this article before starting. Being prepared in advance by understanding potential problems and their solutions can make the registration process much smoother.

Register on Binance | Download Binance APP